Thank you for choosing smartfootbath.org. We hope you are satisfied with your purchased foot bath tub and foot spa products. If you are not satisfied with your order, you can apply for a return or exchange according to the following policy.
I. Scope of Returns and Exchanges
You can apply for a return or exchange under the following conditions:
The application is submitted within 14 days of receiving the goods;
The product is unused, undamaged, and retains its original functionality;
The product’s outer packaging, accessories, and instruction manual are complete;
The problem is not caused by human damage or improper use.
II. Cases Not Eligible for Returns or Exchanges
The following situations are not eligible for returns or refunds:
Orders exceeding the return/exchange period;
Products that have been used, washed, or significantly affect resale;
Damage caused by improper personal use;
Products used due to personal preference.
III. Quality Issue Description
If the product you received has any of the following issues, please contact us within 14 days:
The product has manufacturing defects;
Severe damage during transportation;
The received goods do not match the order.
After confirmation, we will provide you with exchange, replacement, or refund services, and we will bear the relevant shipping costs.
IV. Return Process
Contact customer service via email and submit your order number and a description of the problem;
Customer service will confirm your eligibility for return and provide the return address;
Ship the product back as instructed and provide tracking information;
After we receive the returned product and complete the inspection, we will process the refund or exchange.
Unauthorized returns may not be accepted.
V. Refund Instructions
Refunds will be processed within 5-10 business days after the returned product passes inspection;
Original shipping costs (if any) are generally non-refundable, unless due to product quality issues;
The time it takes for the refund to arrive depends on your payment method and bank processing speed.
VI. Exchange Policy
Exchanges are limited to the same product or a product of equal value;
If the exchange is due to personal reasons, the customer may bear the shipping costs;
If the exchange is due to quality issues, we will bear the relevant costs.
VII. International Return Instructions
For international direct shipping orders:
Customers are responsible for the international return shipping costs (except for quality issues);
Any customs duties and taxes incurred (if any) are non-refundable.
VIII. Contact Us
For return or exchange requests or inquiries regarding our policies, please contact us:
Company Name: SMART FOOT BATH LLC
Company Phone: (339) 232-4291
Company Email: [email protected]
Company Address: 502 W MOUNTAIN VIEW DR, AVONDALE, AZ 85323
This website is committed to providing every customer with secure, transparent, and reliable after-sales service, ensuring your peace of mind when purchasing foot baths and foot spa shoes.