Faq

Welcome to the smartfootbath.org Frequently Asked Questions (FAQ) center!

I. Product-Related Questions

1. What types of foot bath products do you sell?
   We offer a variety of foot care products, including wooden foot baths, plastic foot baths, foldable foot baths, and portable foot bath shoes, suitable for different usage scenarios and customer needs.
2. What are the advantages of wooden foot baths?
   Wooden foot baths have excellent heat retention properties, a natural and elegant appearance, and are suitable for customers who seek a traditional foot bath experience and long-term home use.
3. Are foldable foot baths sturdy and durable?
   Yes. Our foldable foot baths are made of high-strength, environmentally friendly materials, with a stable structure and a space-saving folding design, making them ideal for small apartments or travel.
4. Are foot bath shoes suitable for daily use?
   Foot bath shoes are lightweight and easy to use, suitable for daily foot relaxation. However, if you have skin problems or special health conditions, it is recommended to consult a professional before use.

II. Orders and Payments

5. How do I place an order?
   You can directly select products and complete the checkout process through our website. The process is simple, secure, and convenient.
6. What payment methods do you support?
   We support a variety of mainstream payment methods, including credit cards, debit cards, and some third-party payment platforms. Please refer to the checkout page for details.
7. Can I modify or cancel my order after placing it?
   If your order has not yet been shipped, please contact our customer service team as soon as possible, and we will do our best to assist you in modifying or canceling your order.

III. Shipping and Delivery

8. Do you support delivery within the United States?
   Yes, we support delivery services to most areas within the continental United States.
9. How long does shipping take?
   Orders are usually processed and shipped within 1-3 business days. The specific delivery time depends on your location and shipping method.
10. How can I track my shipment?
    After your order is shipped, you will receive a confirmation email containing tracking information.

IV. Returns and After-Sales Service

11. Can I return or exchange a product?
    Yes. Eligible products can be returned or exchanged within 14 days of receipt. Please see our return and refund policy for details.
12. Do your products have a quality guarantee?
    We have strict quality control standards for our products. If you receive a product with quality issues, please contact our customer service team immediately.

V. Use and Maintenance

13. How to clean and maintain the foot bath tub?
    Wooden foot bath tub: Wipe dry after use, keep it ventilated and dry, and avoid prolonged immersion in water.
    Plastic/foldable foot bath tub: Wash with clean water or a neutral detergent and let it air dry.
14. Can I add herbal packs or essential oils to the foot bath tub?
    Yes, but please ensure that the additives do not damage the tub material and avoid using highly corrosive ingredients.